ServiceNow Base Pack PowerPack Release Notes, version 104

The ServiceNow Base PackPowerPack monitors ServiceNow for information about the CI records that are actively being synced between SL1 and ServiceNow with PowerFlow, including basic CI metadata and an overall count. PowerPack is a critical component of the Incident Sync, Event Sync, and Case Sync integrations with ServiceNow.

The ServiceNow Base Pack PowerPack version 104 includes updated Run Book Automations, an updated Run Book Action, and an updated Run Book Action Type. This release also includes a new Event Policy: "ServiceNow CMDB: Un-Mapped Device Classes".

After the 2.1.0 platform release, the Integration Service was rebranded as SL1 PowerFlow, and the Automation Builder was rebranded as the SL1 PowerFlow builder.

  • Minimum Required Version of ServiceNow: Madrid
  • Minimum Required SL1 Version: SL1 version 8.10.0 or later. For details on upgrading SL1, see the appropriate Release Notes.

Features Included in this Release

The following features were included in ServiceNow Base Pack PowerPack version 104:

  • New Run Book Policies specific to ServiceNow Events integration were added:
  • ServiceNow: [Events] - Add/Update
  • ServiceNow: [Events] - Click to Create
  • ServiceNow: [Events] - Event Acknowledged

  • ServiceNow: [Events] - Event Cleared

    Run Book Policies specific to the ServiceNow Incident Synchronization PowerPack were renamed to include "[Incident]", such as "ServiceNow: [Incident] - Add/Update".

  • The name of the Run Book Action was updated to "ServiceNow: Create, Update, Clear Incident or Event".
  • An updated Run Book Action Type for ServiceNow Events integration was added: "ServiceNow: Add/Update/Clear Incident or Event"
  • A new Event Policy was added: "ServiceNow CMDB: Un-Mapped Device Classes".

To view release notes and manuals for all versions of the SL1 PowerFlow Platform, see SL1 PowerFlow Platform Documentation. To view release notes and manuals for PowerFlow Synchronization PowerPacks, see SL1 Workflow Automation PowerPack Documentation.

Known Issues

This release contains the following known issues:

  • The "ServiceNow: CMDB Configuration" Dynamic Application might fail when you run the application on systems of high scale.
  • In the "ServiceNow Open Incidents" Dashboard, you cannot select multiple virtual devices in the Custom Device Table widget. SL1 only displays the result of the first virtual device you selected.

Before You Install or Upgrade

Ensure that you are running version 8.10.0 or later of SL1 before installing ServiceNow Base Pack PowerPack version 104.

For details on upgrading SL1, see the appropriate Release Notes.

Installing the PowerPack

By default, installing a new version of a PowerPack will overwrite all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

To install the latest ServiceNow Base Pack PowerPack in SL1:

  1. If you have not done so already, upgrade your system to the 8.10.0 or later release of SL1.
  2. Search for and download the ServiceNow Base Pack PowerPack from the PowerPacks page at the ScienceLogic Support site at https://support.sciencelogic.com/s/.
  3. In SL1, go to the PowerPack Manager page (System > Manage > PowerPacks).
  4. Click the Actions button and choose Import PowerPack. The Import PowerPack modal appears.
  5. Click Browse and navigate to the ServiceNow Base Pack PowerPack file from step 1.
  6. Select the PowerPack file and click Import. The PowerPack Installer modal page displays a list of the PowerPack contents.
  7. Click Install. After the installation is complete, the ServiceNow Base Pack PowerPack appears on the PowerPack Manager page.

For more information about using the PowerPack, see the ServiceNow Events Synchronization PowerPack manual.