Polycom Endpoint PowerPack Release Notes, version 102

Version 102 of the Polycom Endpoint PowerPack includes a security update.

  • Minimum Required SL1 Version: 10.1.0

Before You Install or Upgrade

Ensure that you are running version 10.1.0 or later of SL1 before installing "Polycom Endpoint" PowerPack version 102.

For details on upgrading SL1, see the relevant SL1 Platform Release Notes.

Installing or Upgrading this PowerPack

If you are currently using the Dynamic Applications in this PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

To install this PowerPack:

  1. Search for and download the PowerPack from the PowerPacks page (Product Downloads > PowerPacks & SyncPacks) at the ScienceLogic Support Site.
  2. In SL1, go to the PowerPacks page (System > Manage > PowerPacks).
  3. Click the Actions menu and choose Import PowerPack. The Import PowerPack modal appears.
  4. Click Browse and navigate to the PowerPack file from step 1.
  5. Select the PowerPack file and click Import. The PowerPack Installer modal displays a list of the PowerPack contents.
  6. Click Install. The PowerPack is added to the PowerPack Manager page.

By default, installing a new version of a PowerPack will overwrite all content in that PowerPack that has already been installed on the target system. You can use the Enable Selective PowerPack Field Protection setting in the Behavior Settings page (System > Settings > Behavior) to prevent the new version of the PowerPack from overwriting local changes for some commonly customized fields.

If you are currently using the Dynamic Applications in the PowerPack to monitor devices, collection errors might occur for one or two polling cycles during the installation of a new version. To prevent collection errors during an upgrade, you can optionally disable collection for monitored devices before performing the following steps and re-enable collection after the upgrade.

For more information about using the PowerPack, see the Monitoring Video Devices manual.

Features

This release includes the following features:

  • Dynamic Applications that collect information about Polycom endpoint devices
  • Event Policies that are triggered when Polycom endpoint devices meet certain status criteria
  • Device Classes for each type of Polycom endpoint device monitored
  • Sample credentials for discovering Polycom endpoint devices

Enhancements and Issues Addressed

The following enhancements and addressed issues are included this release of the "Polycom Endpoint":

  • Snippet logging was updated in the "Polycom: Call Detail Records" Dynamic Application to ensure that usernames, passwords, API keys, or authorization tokens are hidden.
  • All Dynamic Applications in the PowerPack have been updated to have the Collector Affinity field set to Root device collector by default.
  • The following Dynamic Applications are not automatically aligned and must be aligned manually:
  • Polycom: Active Call
  • Polycom: SNMP Configuration

Known Issues

The following known issues affect version 102 of the Polycom Endpoint PowerPack:

  • For the Dynamic Applications in this version of the PowerPack to work properly, the aligned credential must have a Timeout value greater than 0 (zero).
  • The time in the call detail records will be off by one hour during daylight saving time for U.S. Eastern and Mountain time zones when Auto Adjust for Daylight Saving Time is enabled on the Polycom device.