Discovery

The following sections describe how to discover Cisco Unified Contact Center Enterprise devices for monitoring by SL1 using the Cisco: Contact Center Enterprise PowerPack:

Discovering Component Devices in Cisco Unified Contact Center Enterprise

When you discover your Cisco Unified Contact Center Enterprise (UCCE) instance with SL1, SL1 auto-aligns a series of Dynamic Applications to discover, configure, and monitor UCCE, Customer Voice Portal (CVP), Cisco Unified Intelligence Center (CUIC), and/or Finesse services, and all the associated component devices.

To discover your UCCE instance, perform the following steps:

1. On the Devices page () or the Discovery Sessions page (Devices > Discovery Sessions), click the Add Devices button. The Select page appears:

2. Click the Unguided Network Discovery button. Additional information about the requirements for discovery appears in the General Information pane to the right.

3. Click Select. The Add Devices page appears.
4. Complete the following fields:

• Name. Type a unique name for this discovery session. This name is displayed in the list of discovery sessions on the Discovery Sessions tab.
• Description. Optional. Type a short description of the discovery session. You can use the text in this description to search for the discovery session on the Discovery Sessions tab.
• Select the organization to add discovered devices to. Select the name of the organization to which you want to add the discovered devices

5. Click Next. The Credentials page of the Add Devices wizard appears:

6. On the Credentials page, locate and select:

• The SNMP credential you created.
• The universal credential you created.

7. Click Next. The Discovery Session Details page of the Add Devices wizard appears:

8. Complete the following fields:

• List of IPs/Hostnames. Enter the IP address(es) or the range of IP addresses for the UCCE, CVP, CUIC, and/or Finesse services you want to discover.
• Which collector will monitor these devices?. Required. Select an existing collector to monitor the discovered devices.
• Run after save. Select this option to run this discovery session as soon as you save the session.

9. Click Save and Run if you enabled the Run after save setting, or Save and Close to save the discovery session. The Discovery Sessions page (Devices > Discovery Sessions) displays the new discovery session.
10. If you selected the Run after save option on this page, the discovery session runs, and the Discovery Logs page displays any relevant log messages. If the discovery session locates and adds any devices, the Discovery Logs page includes a link to the Device Investigator page for the discovered device.

It can take several minutes after the discovery session has completed for Dynamic Applications to appear on the Dynamic Application Collections page.

Discovering Component Devices in Cisco Unified Contact Center Enterprise in the SL1 Classic User Interface

When you discover your Cisco Unified Contact Center Enterprise (UCCE) instance with SL1, SL1 auto-aligns a series of Dynamic Applications to discover, configure, and monitor UCCE, Customer Voice Portal (CVP), Cisco Unified Intelligence Center (CUIC), and/or Finesse services, and all the associated component devices.

To discover your UCCE instance, perform the following steps:

1. Go to the Discovery Control Panel page (System > Manage > Classic Discovery or System > Manage > Discovery in the classic user interface).

2. Click the Create button. The Discovery Session Editor page appears.

3. Supply values in the following fields:

• IP Address/Hostname Discovery List. Enter the IP address(es) or the range of IP addresses for the UCCE, CVP, CUIC, and/or Finesse services you want to discover.
• SNMP Credentials. Select the SNMP credential you created.
• Other Credentials. Select the universal credential you created.

4. Optionally, supply values in the other fields in this page. For a description of the fields in this page, see the Discovery and Credentials section.
5. Click the Save button.
6. The Discovery Control Panel page refreshes. Click the lightning bolt icon () for the discovery session you created.
7. In the pop-up window that appears, click the OK button. The Discovery Session page displays the progress of the discovery session.

Viewing Cisco Unified Contact Center Enterprise Component Devices

When SL1 discovers your Cisco Unified Contact Center Enterprise (UCCE), Customer Voice Portal (CVP), Cisco Unified Intelligence Center (CUIC), or Finesse services, SL1 creates component devices that represent each component in those services.

You can view all associated component devices in the following places in the user interface:

• The Device Investigator Map page (click Map in the Device Investigator page) displays a map of a particular device and all of the devices with which it has parent-child relationships. Double-clicking any of the listed devices reloads the page to make the selected device the primary device:

• The Device Components page (Devices > Device Components) displays a list of all root devices and component devices discovered by SL1, in an indented view, so you can easily view the hierarchy and relationships between child devices, parent devices, and root devices. To view the component devices associated with your service, find the UCCE, CVP, CUIC, or Finesse device and click its plus icon (+):

• The Component Map page (Classic Maps > Device Maps > Components) allows you to view devices by root node and view the relationships between root nodes, parent components, and child components in a map. This view makes it easy to visualize and manage root nodes and their components. SL1 automatically updates the Component Map as new component devices are discovered. The platform also updates each map with the latest status and event information. To view the map for your UCCE, CVP, CUIC, or Finesse service, go to the Component Map page and select the map from the list in the left NavBar. To learn more about the Component Map page, see the section on Maps.