Introduction to the Cherwell SyncPack

Download this manual as a PDF file 

This section provides an overview of the "Cherwell" SyncPack, which you can use to manage the Federated CMDB integration between Cherwell Service Management (CSM) and ScienceLogic (SL1).

This section assumes that you have already installed CSM, SL1, and SL1 PowerFlow, and that you have a basic level of CSM knowledge and can create and publish CSM Blueprints.

What Can I Do with this SyncPack?

Cherwell Service Management (CSM) is a low-code, no-code tool where you can manage the CMDB, track the life cycle of assets, manage changes, and manage incidents and requests. You can use the "Cherwell" SyncPack to manage the Federated CMDB integration between CSM and SL1.

The following graphic provides an overview of the various workflows available in the "Cherwell" SyncPack:

The "Cherwell" SyncPack lets you manage the Federated CMDB integration between Cherwell Service Management (CSM) and ScienceLogic (SL1).

Using this SyncPack, you can perform the following integrations between CSM and SL1:

  • Incident Creation and Update Sync
  • Configuration Item (CI) Creation and Update Sync
  • Maintenance Window Sync
  • Retirement of CIs from SL1 and CSM

Terminology

The following table lists the names and definitions of the various elements in SL1 and Cherwell:

Name Definition
Blueprint An XML file that contains configuration information; these files can be shared between different CSM instances
Business object Provides a view for the user for objects like CIs, federated relationships, federated field mappings, and federated CI mappings
CI Configuration Item in CSM, also known as a "Device" in SL1
CR Change Request
CSM Cherwell Service Management
CSM Administrator client The CSM administration application, typically depicted by a round orange icon
CSM User client The CSM application for CSM users, typically depicted by a round blue icon
Discovery Session (SL1) Service Catalog Request (CSM)
Incident A CSM Incident syncs with an SL1 Event.
IS or PF ScienceLogic SL1 PowerFlow (formerly called the Integration Service)
mApp
 CSM Mergeable Application; a combination of Blueprints that contain configuration information
One-Step A low-code/no-code tool in CSM that allows users to chain a series of actions into a simple or complex workflow
SL1 ScienceLogic SL1 monitoring platform
Topology (SL1) Dependency (CSM)

Importing and Installing the Cherwell SyncPack

To import a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page, click Import SyncPack. The Import SyncPack page appears.
  1. Click Browse and select the .whl file for the SyncPack you want to install.

You can also drag and drop a .whl file to the SyncPacks page.

  1. Click Import. PowerFlow registers and uploads the SyncPack. The SyncPack is added to the SyncPacks page.

You cannot edit the content package in a SyncPack published by ScienceLogic. You must make a copy of a ScienceLogic SyncPack and save your changes to the new SyncPack to prevent overwriting any information in the original SyncPack when upgrading.

To activate and install a SyncPack in the PowerFlow user interface:

  1. On the SyncPacks page of the PowerFlow user interface, click the Actions button () for the SyncPack you want to install and select Activate & Install. The Activate & Install SyncPack modal appears.

    If you try to activate and install a SyncPack that is already activated and installed, you can choose to "force" installation across all the nodes in the PowerFlow system.

    If you do not see the PowerPack that you want to install, click the Filter icon () on the SyncPacks page and select Toggle Inactive SyncPacks to see a list of the imported PowerPacks.

  1. Click Yes to confirm the activation and installation. When the SyncPack is activated, the SyncPacks page displays a green check mark icon () for that SyncPack. If the activation or installation failed, then a red exclamation mark icon () appears.
  2. For more information about the activation and installation process, click the check mark icon () or the exclamation mark icon () in the Activated column for that SyncPack. For a successful installation, the "Activate & Install SyncPack" application appears, and you can view the Step Log for the steps. For a failed installation, the Error Logs window appears.
  3. If you have other versions of the same SyncPack on your PowerFlow system, you can click the Actions button () for that SyncPack and select Change active version to activate a different version other than the version that is currently running.

The "Cherwell" SyncPack requires you to install and configure the "Federated CMDB" mApp and the "IS Content" mApp. For more information, see Installing and Configuring Cherwell mApps.

After installing and configuring the Cherwell mApps, you will need to perform additional configurations before running the SyncPack. For more information, see the following chapters: