SyncPack Manuals and Release Notes
This page lists the SyncPacks that you can use with Skylar Advisor to sync data between a specific third-party application and Skylar One.
This page includes the following SyncPacks:
- Skylar Compliance (Restorepoint) SyncPack
- Skylar Advisor SyncPack
- Skylar One Base SyncPack
- ServiceNow SyncPacks
- Additional Third-party SyncPacks
- Related SyncPacks
Skylar Compliance (Restorepoint) SyncPack
For a complete list of requirements for this SyncPack, see Dependencies for Skylar Automation SyncPacks.
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Description |
SyncPack Manual |
Latest Release Notes |
Release Files |
|---|---|---|---|
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Adds Skylar One devices to Skylar Compliance when those devices are discovered in Skylar One. Updates Skylar One events with data from Skylar Compliance. |
Skylar Compliance (Restorepoint)
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Skylar Advisor SyncPack
For a complete list of requirements for this SyncPack, see Dependencies for Skylar Automation SyncPacks.
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Description |
SyncPack Manual |
Latest Release Notes |
Release Files |
|---|---|---|---|
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Establishes a data pipeline that retrieves and processes Knowledge Base (KB) articles with their PDF attachments from ServiceNow, extracts structured data from ServiceNow modules (Incident, Case, and Alert), and prepares all content for Skylar Advisor. |
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Skylar One Base SyncPack
For a complete list of requirements for this SyncPack, see Dependencies for Skylar Automation SyncPacks.
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Description |
SyncPack Manual |
Latest Release Notes |
Release Files |
|---|---|---|---|
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Contains a set of tools used by the Model Context Protocol (MCP) server introduced in version 3.4.0 of Skylar Automation. |
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ServiceNow SyncPacks
All ServiceNow SyncPacks require the latest "Base Steps" and "ServiceNow Base" SyncPacks. Some ServiceNow SyncPacks require a PowerPack with Skylar One content, such as run book automations and actions, that you will need to download and install on your Skylar One instance. Also, most ServiceNow SyncPacks require a certified (or scoped) application from the ServiceNow Store at https://store.servicenow.com.
Click to expand and view information about IT Operations Management (ITOM) licensing for certified applications
Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. The table below lists the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow.
ServiceNow’s ITOM licensing is further organized into different tiers. This table is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow.
|
Scoped Application |
ServiceNow Module |
ITOM License Requirement |
|---|---|---|
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ScienceLogic Skylar One: Customer Service Management Integration |
Customer Service Management - Cases |
No |
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ScienceLogic Skylar One: Incident Automation |
IT Service Management - Incident |
No |
|
ScienceLogic ServiceNow Integration |
IT Service Management - CMDB |
* Situational |
|
ScienceLogic Skylar One: Service Catalog Automation |
IT Service Management - Service Catalog |
** Situational |
|
Service Graph Connector for ScienceLogic |
IT Operations Management - CMDB |
Yes |
|
ScienceLogic Event Integration |
IT Operations Management - Events |
Yes |
* ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you may require ITOM licensing. For questions about cloud mapping, contact your ScienceLogic representative.
** ITOM licenses are necessary only if you are implementing a CMDB using ITOM.
For a complete list of requirements for each SyncPack,see Dependencies for Skylar Automation SyncPacks.
|
Description |
SyncPack Manual |
Latest Release Notes |
Release Files |
|---|---|---|---|
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Contains applications, steps, and other utilities that are used by all ServiceNow SyncPacks. |
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Syncs Skylar One events with ServiceNow cases, including event creation, acknowledgment, and resolution. |
ServiceNow Base Pack PowerPack
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Places Skylar One devices into and out of maintenance mode by enabling Skylar Automation to generate a Skylar One event when a maintenance-related change request occurs in ServiceNow. |
ServiceNow Change Management v4.1.0 |
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Syncs Skylar One organizations with ServiceNow companies, Skylar One devices with ServiceNow CIs, and syncs Skylar One device details with ServiceNow, along with additional syncs to keep Skylar One and ServiceNow accurate. |
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Syncs Skylar One events with ServiceNow events, including event creation, acknowledgment, and resolution. |
ServiceNow Base Pack PowerPack
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Syncs Skylar One events with ServiceNow incidents, including event creation, acknowledgment, and resolution. |
ServiceNow Base Pack PowerPack
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Discovers devices in Skylar One from ServiceNow, places Skylar One devices into and out of maintenance mode using ServiceNow change requests. |
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Syncs Skylar One devices, file systems, and interfaces with your ServiceNow CMDB. |
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Additional Third-party SyncPacks
All SyncPacks require the latest Base Steps SyncPack, and some of the following SyncPacks require the Skylar One Notifications Base SyncPack. Also, most SyncPacks require a PowerPack with Skylar One content, such as run book automations and actions, that you will need to download and install on your Skylar One instance.
For a complete list of requirements for each SyncPack, see Dependencies for Skylar Automation SyncPacks.
|
Description |
SyncPack Manual |
Latest Release Notes |
Release Files |
|---|---|---|---|
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Syncs playbook and event data from Ansible Tower and Ansible CLI to a Skylar One event |
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Syncs Skylar One events with Amazon Web Services (AWS) incidents generated with AWS Incident Manager. |
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Syncs Skylar One events with Cherwell Service Management (CSM) incidents, syncs Skylar One devices with CSM configuration items (CIs), syncs maintenance windows, and retires CIs from Skylar One and CSM. |
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Syncs Skylar One events and CrowdStrike Falcon detections (security events). |
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Syncs jobs, pipeline jobs, and node status between AWS ELK Stack and Skylar One. |
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Syncs Google Cloud tasks, errors, and messages and Skylar One events between Google Cloud Platform and Skylar One. |
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Syncs device data between Infoblox and Skylar One, and generates Skylar One events when IP address mis-matches are identified. |
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Syncs job, pipeline job, and node events between Jenkins and Skylar One. |
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Syncs Skylar One events with Jira incidents. |
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Automates creation of chats and messages in Microsoft Teams based on Skylar One events. |
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Syncs Skylar One events with Opsgenie incidents. |
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Syncs Skylar One events with PagerDuty incidents. |
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Syncs Skylar One events with Salesforce Service Cloud cases or incidents. |
Salesforce Service Cloud: Synchronization Policies PowerPack |
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Syncs Skylar One events with Slack events, and gives you the option of creating a Slack channel for each new event in Slack or Skylar One. |
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Syncs Skylar One events with ThousandEyes alerts. |
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Syncs Skylar One events with Webex incidents. |
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Syncs Skylar One events with xMatters incidents. |
Related SyncPacks
The following SyncPacks contain steps and other functions that might be required by many of the SyncPacks listed in the Additional Third-party SyncPacks section, above:
|
Description |
SyncPack Manual |
Release Files |
|---|---|---|
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Required for all SyncPacks. Contains a set of steps that are used in all SyncPacks. Certain SyncPacks might have a dependency on a minimum version of the this SyncPack. |
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The Flow Control SyncPack contains the "IfStep" step that enables the logical branching used by the Skylar Automation builder. |
This SyncPack is included with Skylar Automation. |
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Contains common functions used by multiple SyncPacks that integrate with notification systems. Required by some of the SyncPacks, above, that sync with Skylar One events. |
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Contains applications, configuration objects, and steps necessary for SyncPack operation. |
(manual coming soon) |
For more information about core Skylar One topics, see the following pages at the ScienceLogic website:
- Autonomic IT
- Automated Root Cause Analysis
- AIOps
- Business Service Management
- Hybrid Cloud Monitoring
- Incident Management
- IT Workflow Automation
- Network Automation and Compliance
To share your feedback, click the button at bottom right or email the Documentation team at docs@sciencelogic.com. For Legal information, see the ScienceLogic Terms & Agreements page.