SL1 PowerFlow: SyncPacks

 

This page lists the SyncPacks that you can use with SL1 PowerFlow to sync data between a specific third-party application and SL1:

Restorepoint SyncPack

For a complete list of requirements for this SyncPack, see Dependencies for SL1 PowerFlow SyncPacks.

SyncPack Manual Description SyncPack File PowerPack File
Restorepoint Adds SL1 devices to Restorepoint when those devices are discovered in SL1. Updates SL1 events with data from Restorepoint. Restorepoint Restorepoint PowerPack

ServiceNow SyncPacks

All ServiceNow SyncPacks require the latest Base Steps and ServiceNow Base SyncPacks. Some ServiceNow SyncPacks require a PowerPack with SL1 content, such as run book automations and actions, that you will need to download and install on your SL1 instance. Also, most ServiceNow SyncPacks require a certified (or scoped) application from the ServiceNow Store at https://store.servicenow.com.

Understanding the licensing requirements for ServiceNow integrations is crucial for informed decision-making. The table below lists the IT Operations Management (ITOM) licensing requirements for ScienceLogic integrations with ServiceNow.

ServiceNow’s ITOM licensing is further organized into different tiers. This table is not intended to help identify the suitable tier for your requirements. For any questions related to this, please contact ServiceNow.

Scoped Application ServiceNow Module ITOM License Requirement
ScienceLogic SL1: Customer Service Management Integration Customer Service Management - Cases No
ScienceLogicSL1: Incident Automation IT Service Management - Incident No
ScienceLogic ServiceNow Integration IT Service Management - CMDB * Situational
ScienceLogicSL1: Service Catalog Automation IT Service Management - Service Catalog ** Situational
Service Graph Connector for ScienceLogic IT Operations Management - CMDB Yes
ScienceLogic Event Integration IT Operations Management - Events Yes

 

* ScienceLogic is actively adding support for cloud infrastructure mappings within our integrations. To effectively leverage these features in accordance with ServiceNow best practices, you may require ITOM licensing. For questions about cloud mapping, contact your ScienceLogic representative.

** ITOM licenses are necessary only if you are implementing a CMDB using ITOM.

 

For a complete list of requirements for each SyncPack, see Dependencies for SL1 PowerFlow SyncPacks.

SyncPack Manual Description SyncPack File PowerPack File
ServiceNow Base Contains PowerFlow applications, steps, and other utilities that are used by all ServiceNow SyncPacks. ServiceNow Base  
ServiceNow Cases Syncs SL1 events with ServiceNow cases, including event creation, acknowledgment, and resolution. ServiceNow Cases ServiceNow Base Pack PowerPack
ServiceNow Change Management Places SL1 devices into and out of maintenance mode by enabling PowerFlow to generate an SL1 event when a maintenance-related change request occurs in ServiceNow. ServiceNow Change Management
and
ServiceNow CMDB SyncPack		  
ServiceNow CMDB Syncs SL1 organizations with ServiceNow companies, SL1 devices with ServiceNow CIs, and syncs SL1 device details with ServiceNow, along with additional syncs to keep SL1 and ServiceNow accurate. ServiceNow CMDB  
ServiceNow Events Syncs SL1 events with ServiceNow events, including event creation, acknowledgment, and resolution. ServiceNow Events ServiceNow Base Pack PowerPack
ServiceNow Incidents Syncs SL1 events with ServiceNow incidents, including event creation, acknowledgment, and resolution. ServiceNow Incidents ServiceNow Base Pack PowerPack
ServiceNow Service Catalog Discovers devices in SL1 from ServiceNow, places SL1 devices into and out of maintenance mode using ServiceNow change requests. ServiceNow Service Catalog  
ServiceNow Service Graph Connector Syncs SL1 devices, file systems, and interfaces with your ServiceNow CMDB. ServiceNow Service Graph Connector  

Additional Third-party SyncPacks

All SyncPacks require the latest Base Steps SyncPack, and some of the following SyncPacks require the SL1 Notifications Base SyncPack. Also, most SyncPacks require a PowerPack with SL1 content, such as run book automations and actions, that you will need to download and install on your SL1 instance.

For a complete list of requirements for each SyncPack, see Dependencies for SL1 PowerFlow SyncPacks.

SyncPack Manual Description SyncPack File PowerPack File
Ansible Syncs playbook and event data from Ansible Tower and Ansible CLI to an SL1 event Ansible Ansible Automation PowerPack
AWS Incident Manager Syncs SL1 events with Amazon Web Services (AWS) incidents generated with AWS Incident Manager. AWS Incident Manager
and
AWS Base SyncPack		 AWS Incident Manager Automation PowerPack
Cherwell Syncs SL1 events with Cherwell Service Management (CSM) incidents, syncs SL1 devices with CSM configuration items (CIs), syncs maintenance windows, and retires CIs from SL1 and CSM. Cherwell Cherwell Integration PowerPack
CrowdStrike Falcon Syncs SL1 events and CrowdStrike Falcon detections (security events). CrowdStrike Falcon CrowdStrike Falcon Automation PowerPack
ELK Stack Syncs jobs, pipeline jobs, and node status between AWS ELK Stack and SL1. ELK Stack ELK Stack Automation PowerPack
Google Cloud Platform Syncs Google Cloud tasks, errors, and messages and SL1 events between Google Cloud Platform and SL1. Google Cloud Platform Google Cloud Platform Automation PowerPack
Infoblox: Inventory Syncs device data between Infoblox and SL1, and generates SL1 events when IP address mis-matches are identified. Infoblox: Inventory Infoblox: Workflow Configuration PowerPack
Jenkins Syncs job, pipeline job, and node events between Jenkins and SL1. Jenkins Jenkins Automation PowerPack
Jira Service Management Syncs SL1 events with Jira incidents. Jira Service Management Jira Service Management Automation Policies PowerPack
Opsgenie Syncs SL1 events with Opsgenie incidents. Opsgenie Opsgenie Incident Integration PowerPack
PagerDuty Syncs SL1 events with PagerDuty incidents. PagerDuty PagerDuty Incident Integration PowerPack
Salesforce Service Cloud Syncs SL1 events with Salesforce Service Cloud cases or incidents. Salesforce Service Cloud Salesforce Service Cloud: Synchronization Policies PowerPack
Slack Syncs SL1 events with Slack events, and gives you the option of creating a Slack channel for each new event in Slack or SL1. Slack Slack Automation PowerPack
ThousandEyes Syncs SL1 events with ThousandEyes alerts. ThousandEyes
Webex Syncs SL1 events with Webex incidents. Webex Webex Automation PowerPack
xMatters Syncs SL1 events with xMatters incidents. xMatters xMatters Incident Integration PowerPack

Related SyncPacks

The following SyncPacks contain steps and other functions that might be required by many of the SyncPacks listed in the Additional Third-party SyncPacks section, above:

SyncPack Manual Description SyncPack File
Base Steps Required for all SyncPacks. Contains a set of steps that are used in all SyncPacks. Certain SyncPacks might have a dependency on a minimum version of the this SyncPack. Base Steps
Flow Control The Flow Control SyncPack contains the "IfStep" step that enables the logical branching used by the PowerFlow builder. This SyncPack is included with PowerFlow.
SL1 Notifications Base Contains common functions used by multiple SyncPacks that integrate with notification systems. Required by some of the SyncPacks, above, that sync with SL1 events. SL1 Notifications Base
SL1 PowerFlow System Utils Contains applications, configuration objects, and steps necessary for SyncPack operation. SL1 PowerFlow System Utils

 

For more information about core SL1 topics, see the following pages at the ScienceLogic website:

 

To share your feedback, click the Feedback button at bottom right or email the Documentation team at docs@sciencelogic.com. For Legal information, see the ScienceLogic Terms & Agreements page.